Customer Testimonials

Norton from Hamburg New York

Beyond excellent service and customer relations!!!!

-Norton from Hamburg New York

Dan from Lancaster New York

We had Master Electric of WNY sell and install a 14kW for our house. Very knowledgeable sales staff, and installation crew. Great experience and great piece of mind when the power goes out!

-Dan from Lancaster New York

Bubba from Hamburg New York

Loved Master Electric of WNY! Very informative, helpful, great techs!! Would not go to anyone else. Spreading the word!!!!

-Bubba from Hamburg New York

Trina from Depew New York

I was very happy with Master Electric of WNY! We needed a whole house generator for my son, Anthony. He is on life support and multiple life sustaining medical equipment, so having a reliable and caring company to install the generator was necessary to me. I needed to know that they would be there for me at any time. And they are! They installed it perfectly into my first house, and then when we moved, the took it from there and transferred to our new house. I cannot say enough about Paul and this wonderful company.

-Trina from Depew New York

Paul from Snyder New York

We have nothing but strong praise for Master Electric of WNY. We needed a generator installed quickly a couple years ago before an upcoming vacation. Installation was done promptly and with attention to high quality. Company representatives have provided information and instruction that have been clear and useful. During a recent power outage, Paul Gilden responded to our middle-of-the-weekend-night call with helpful guidance, and, when further difficulties occurred, came out to troubleshoot and fix our problem. Installation, service, special help as needed, when needed ... all with friendliness and professionalism. We recommend this company without reservation.

-Paul from Snyder New York

Norm from Buffalo New York

In 2006, when looking to purchase a generator for my home,Master Electric of WNY was one of the dealers I contacted. I met with a salesman who took the time to not only explain the reasoning behind his generator recommendation, but to also answer my questions. The installation personnel arrived at the house on time, were professional and thorough, and explained everything to me. A couple of years later, in conversation with the Energy Cost Control salesman I happened to mention that it would be nice if there was some sort of way to interface the generator with a home security system so that a homeowner could be alerted if the generator failed to start during a power failure, or if it failed to perform its weekly self-test. The salesman did some research and came up with a third party device that interfaces between the generator and the home security system, and fulfills my requirements. The quality of customer service, as exemplified by the courtesy and professionalism of Master Electric of WNY’s personnel, has always been excellent. It has always been a pleasure dealing with Master Electric of WNY. Their reputation is spoken for in the exemplary courtesy and professionalism of its personnel.

-Norm from Buffalo New York